Frequently Asked Questions

Voymaze is an exciting travel company specializing in surprise adventures. We curate personalized trips to destinations unknown to you until shortly before departure. Our focus is on ditching the planning stress, embracing spontaneity, and discovering hidden gems around the world.

We get to know you! Our in-depth questionnaire delves into your travel preferences, dream destinations, must-haves, and no-go zones. Using your answers, our expert travel curators hand-pick a destination that aligns withyour style and delivers an unforgettable experience.

Absolutely! Our in-depth questionnaire is designed to uncover your travel dreams. Share your preferences for continents, climates, city vs nature experiences, and must-have activities. We'll use your responses to hand-pick a destination that aligns perfectly with your travel style.

Yes! Your enjoyment is our priority. During the booking process, let us know if there are specific places you absolutely do not want to visit. We'll tailor your surprise to ensure your destination is somewhere you're excited to explore.

We love being a part of your celebrations! Let us know about your special occasion– birthday, anniversary, graduation, or just a well-deserved getaway. We'll try our best to sprinkle some extra magic into your trip, whether that's coordinating a surprise champagne toast, suggesting a romantic restaurant, or adding a unique experience that ties in with your special celebration.

Yes, we can arrange for pet-friendly travel! Just mention your furry companion in your questionnaire, and we'll find pet-friendly accommodations and flights, as well as activities that allow your pet to join in on the fun.

Absolutely! When you share your preferences during the booking process, make sure to include anydietary restrictions or allergies. We'll do our best to tailor your itinerary and recommendations accordingly.

We want to ensure a level of surprise that feels fun, not stressful. While we won't reveal your destination early, we can provide clues based onyour preferences. For instance, we can let you know the general climate or if it's primarily a beach or city destination.

Your satisfaction is our priority! In the unlikely event you're truly unhappy with your surprise destination, reach out to us as soon as possible. We'll explore alternative options that fit your budget and preferences. However, due to the nature of surprise travel and pre-booked arrangements, some flexibility may be required.

Absolutely! We welcome adventurers from around the globe. If you have a Schengen visa, we can plan fantastic surprise trips within Europe. Contact us for more details and to explore destination options.

While we can't guarantee specific weather, we can definitely prioritize destinations based on your preferences. Let us know in your questionnaire if you're longing for sunshine, snowy escapes, or something in between!

While we specialize in surprise adventures, we can still help! If you have a specific destination in mind, let us know during the questionnaireprocess. We can tailor a custom trip package to that location, taking care of all the planning and creating an unforgettable itinerary.

No worries! Reach out to us directly. You can send a WhatsApp message or email us and our team will assist you with your booking.

We offer convenient credit/debit cards, bank transfers, PayPal, etc. tomake the booking process seamless.

Trip prices vary depending on your chosen destination, trip duration, accommodation standards, and any add-ons. Our packages are built to provide excellent value - you'll experience the thrill of a surprise trip while saving a bit compared to booking it all yourself thanks to our industry partnerships.

Your budget covers flights, accommodations, a personalized itinerary with recommendations, and on-the-ground support. We can customize your package to include meals and pre-booked activities. Let us know your preferences!

Upon request we can add airport transfers to your trip package. Specify this in your questionnaire or reach out to our support team.

Filling in our questionnaire and receiving a trip proposal is free. If your trip departure is less than 28 days away, full payment is collected upon booking. In all other cases, your payment schedule will be visible on thecheck out page before confirming.

Shortly before your departure, we'll unveil your surprise destination. But fret not – we won't leave you packing in a panic. Your reveal will include essential details to ensure you're perfectly prepared, like the general climate and what kind of weather to expect. This will help you choose the perfect outfits for your adventure, whether it's swimsuit season or hiking boot territory! Plus, we'll provide a handy packing guide with tips to stream line the process.  And don't worry if you forget something specific – we'll let you know in advance if there are any essentials you might need, like swimwear for a beach getaway or sturdy boots for exploring hidden trails.

We get it! That's why we'll also send you an updated weather forecast for your destination the day before you depart. This way, you can pack with even more confidence and start dreaming about all the incredible experiences that await!

We handle the check-in process for you! Your boarding passes will become available in your personalized digital Trip Itinerary shortly before departure.

We prioritize unique, charming hotels, and guest houses that align with your budget and travel style. Expect comfortable, clean spaces with local character, not generic chain hotels.

Standard hand luggage is always included. Exact size and weight requirements vary by airline, but typically this means two carry-on bags: one overhead, one personal item under the seat. Need more space? Add hold luggage after booking!

Unfortunately, flight changes and cancellations can happen. While these are out of our hands, we will work tirelessly to find the best solution. Our priority is finding replacement flights as quickly as possible. Your quick responses will help in securing alternatives which sell out fast. We may also be able to contribute up to 100 Euros to ease the immediate financial impact of booking replacement flights. Travel insurance is always recommended for full protection in these situations.

We understand that unforeseen circumstances can arise. You can cancel your trip anytime by contacting us via WhatsApp or email. We'll refund all your payments minus the cost of any non-refundable bookings already made for your trip. Unfortunately, flights cannot be refunded as they're booked upon confirmation.

FlexPass offers varying levels of coverage depending on your chosen tier. While some"change of mind" cancellations may be eligible for partial refunds, coverage for unforeseen events like illness or emergencies is typically more robust. Please refer to our Terms & Conditions for a full list of covered reasons.

We recommend adding FlexPass at the time of booking for maximum protection. Contact our Travel Experts to see if it's possible to add it after your initial booking.

FlexPass offers support and potential reimbursement for flight disruptions, depending onyour tier. Our team can assist you with rebooking and minimizing the impact on your trip.

Yes! FlexPass is designed to protect your trip investment regardless of the price point. Certain pre-booked activities, especially exclusive ones, may have their own cancellation policies, which will be outlined in our Terms & Conditions.

Even if you never need to change your plans or utilize the unexpected event coverage, FlexPass provides peace of mind from the moment you book. Knowing you have a safety net enhances your overall travel experience.

Essentials is perfect for basic flexibility and protection against common travel disruptions. Enhanced offers higher reimbursement limits, trip postponement options, and 24/7 support for those seeking maximum coverage.

Safety is paramount! We consider various factors when selecting destinations, including crime rates, infrastructure, and cultural sensitivities for solo travelers, especially women. We also provide resources and tips to ensure a safe and enjoyable experience.

Travel restrictions and vaccination requirements are constantly evolving. We recommend checking the latest official government information for your destination well before departure. We can also point you towards helpful resources to stay informed.

While we hope your adventure is worry-free, we understand that unexpected situations can arise. We strongly recommend comprehensive travel insurance for medical coverage and other unforeseen events. Additionally, our team is available to assist you in finding local medical care and navigating any challenges that may arise.

While we prioritize a smooth travel experience, unexpected situations can occur (flight cancellations, medical emergencies, etc.). Travel insurance provides financial protection for these eventualities, giving you peace of mind to fully enjoy your Voymaze adventure.

Don't worry, we're here for you! Our dedicated support team is available via WhatsApp or email to assist with any issues that may arise during your trip.