Introduction
At Voymaze, we aredeeply committed to protecting your privacy and the security of your personalinformation. This Privacy Policy transparently outlines how we collect, use,share, and protect your data. It applies to our website (voymaze.com),interactions with our team, and the surprise travel services we provide,operating in strict adherence to the General Data Protection Regulation (GDPR).
Information We
Collect We may collect thefollowing information to deliver personalized and seamless travel experiences:
- Travel Questionnaire Details: Comprehensive information provided in our questionnaire, encompassing travel preferences (style, budget, interests), dietary restrictions, accessibility needs, contact details, passport information (if required for travel), and other relevant preferences.
- Booking Information: Flight and accommodation details, payment information (processed securely), booking references, and any essential information required to secure your trip elements.
- Website Usage: We use cookies and other tracking technologies to gather information like browsing behavior, device type, IP address, operating system, timestamps, pages visited, and resources you access. This data helps us personalize and optimize our website experience for you.
- Communications: We retain records of emails, WhatsApp chats, support calls, or other interactions with our team. This includes inquiries about our services, specific trip requests, feedback, or addressing concerns that may arise. Job Applications: If you apply for a position with Voymaze, we may collect and process personal information relevant to the recruitment process (name, contact details, resume, etc.).
How We Use Your Information
We meticulously useyour personal data for the following purposes:
- Tailoring Your Surprise Trip: We thoroughly analyze your preferences and trip details to create a personalized itinerary with hand-selected accommodations, flights, and activities that align with your interests and budget.
- Providing Seamless Travel: We use your information for all essential trip communications, including booking confirmations, updates, pre-departure information, or any necessary changes.
- Customer Support: Our team is dedicated to answering your questions, resolving issues, and providing exceptional support throughout your entire Voymaze journey.
- Service Improvement: We may analyze usage patterns, feedback, and other anonymized data to continuously improve our service offerings, understand user trends, and enhance the personalization of future surprise travel experiences.
- Marketing (with Your Consent): If you've expressly opted in, we may send you company updates, promotional offers, news about Voymaze, or relevant travel-related content that may be of interest. You always have the right to withdraw your consent at any time.
- Legal Compliance: We may comply with legal obligations, regulatory requirements, or lawful requests that necessitate the processing of your personal information.
- Defense of Legal Claims: In certain circumstances, we may utilize your information to establish, exercise, or defend legal claims.
Cookies
Voymaze uses cookies and similar tracking technologies to improve your browsing experience andpersonalize our website functionality. Here's a breakdown of the differenttypes of cookies we use:
- Essential Cookies: These cookies are strictly necessary for the website to function properly and allow you to navigate and use features like booking forms. Disabling these cookies may hinder your website experience.
- Performance Cookies: These cookies collect information about how visitors use our website, such as the pages they visit most often and any error messages encountered. This data helps us analyze website performance and optimize your experience.
- Functionality Cookies: These cookies allow the website to remember your preferences (like language or currency) and provide you with enhanced features and personalization.
- Targeting or Advertising Cookies: These cookies may be placed by Voymaze or third-party advertising partners. They track your browsing behavior across different websites and build a profile of your interests to deliver targeted advertising on our website and potentially others you visit.
You have control overcookies through your web browser settings. You can choose to:
- Accept all cookies
- Block all cookies
- Be notified when a cookie is being placed
- Delete cookies from your browser
Please be aware thatdisabling certain cookies may limit your website experience and prevent youfrom using some features fully. For more information about cookies and how tomanage them, you can visit resources like https://youronlinechoices.eu/ or https://thenai.org/.
Sharing YourInformation
Voymaze prioritizes data protection and shares the absolute minimum necessary to fulfill yourtravel experience. We may share your information with:
- Trusted Service Providers: Only the strictly necessary details will be shared with vetted airlines, hotels, activity providers, and ground transport partners involved in the execution of your trip.
- Legal Compliance: If required by law, court order, or to protect the rights or prevent harm to Voymaze or others, we may disclose your information to legal authorities.
- Business Transfers: In the unlikely event that Voymaze or substantially all of its assets are acquired by a third party, your personal data may be transferred as part of the transaction.
Children's Privacy
Voymaze recognizes theimportance of protecting the privacy of children. Our primary services aredesigned for adults, and we do not knowingly collect personal information fromchildren under the age of 16 without explicit parental or guardian consent.
Data Requests and Concerns: If you believe wehave inadvertently collected personal information from a child under 16 withoutproper consent, please contact us immediately at wecare@voymaze.com. We willtake prompt action to address the situation.
Your Rights Under GDPR
You have a range ofrights regarding your personal data:
Access: You may request a copy of the personal information we hold about you to verify its accuracy. Rectification: Request correction of any inaccurate or incomplete data we hold.
Erasure ("Right to be Forgotten"): You may request the deletion of your personal data within certain limitations, such as when the data is no longer necessary for fulfilling your trip.
Restriction of Processing: You can request that we temporarily limit how we use your data while a dispute or correction is being addressed.
Objection: You can object to particular uses of your data, including direct marketing, if you have grounds related to your specific situation.
Portability: You can request your data in a commonly used, machine-readable format to transfer it to another service provider.
Changes to ThisPolicy
We may update thisPrivacy Policy from time to time to reflect changes in our practices or legalrequirements. If we make any material changes, we will notify you by email (ifyou have subscribed) or by a prominent notice on our website before the changebecomes effective.
Contact Us
If you have anyquestions, concerns, or requests regarding your privacy or data rights, pleasedon't hesitate to contact our dedicated team at wecare@voymaze.com.